24/7 CUSTOMER CARE
We understand that customer care is a critical aspect of your business. Customers expect the companies they engage with to offer personalized service, multiple channels for reaching customer support, and to have their issues solved quickly. Customers also expect consistent, quality service across those channels. We offer your company a cost effective way to reach out to and service your customers, freeing up your time to focus on the things that matter most to your business. We offer a range of personalized customer care services to help you exceed customer expectations, increase sales, and strengthen customer loyalty. We strive to make each interaction with your customers a helpful and unique experience.
* Customer Inquiries
*Ecommerce
*Billing and Accounts Receivable
*Product Support
VOICE SUPPORT
We know that a phone call is personal and essential to your company’s ability to take care of customers. Our customer care team are trained to understand their own role in helping your business achieve success through personal, problem solving phone calls. We train our staff to listen to customers, understand their issues, and be honest in setting expectations to help resolve issues while providing top quality customer service. A call with a customer isn’t a metric we reduce to data captured in reports. A phone call is with a real person—your customer—who we engage with to make the relationship personal. We strive daily to connect with customers to do all we can to exceed their expectations.
SALES SUPPORT
Customer care is more than just answering a phone call, email, text, or chat. You can enhance the performance of your sales and marketing teams by harnessing the power of an external call center partner to provide outbound lead generation and contact follow up. We will reach out to and follow up with your customers to make sure that their needs are met and that their experience working with your company is positive. Our dedicated customer care team will work hard to give your company the best representation possible.
*Inbound and Outbound Sales
*Product Information
*Billing and Accounts Receivable
ART SERVICES
A New Approach to Graphic Design. Simple. Scalable. Reliable. We help businesses worldwide by matching them with an attentive and dependable designer whose singular focus is to treat each and every project as it if were their own. Oh, and don’t worry, if your designer is ever unavailable for any reason, the rest of our team will step in and make sure you don’t miss a beat.
*No HR. No interviews. No drama.
*Your own dedicated designer.
*Start spending less.
BILINGUAL SUPPORT
Our customer care team include staff fluent in several languages including Spanish and Portuguese to speak with your customers. Should you need additional language support, we will work with you to find the right support you need.
Email support services are essential to communicate with individual customers. With effective email support services, you can inexpensively reach customers to solve problems, share information about your company, and make your business more profitable. We ensure your inbound email responses are handled with timeliness, accuracy, and have proper grammar and tone of your brand.
TEXT MESSAGING
Texting is a quick communication channel your customers already use in their personal life. A growing number of customers use text messaging when available as their preferred form of business communication to get quick answers to their questions and updates from companies they do business with. By adding a text messaging service for your business, you can offer customers the ability to send and receive texts and multimedia files with the customer care team for quick response.
LIVE CHAT
Live chat is a valuable communication channel that allows customers to quickly reach the customer care team while visiting your website and get a real time, interactive response. Additionally, chat support services help agents to know your customer better and provide better sales and service support with increased efficiency. Implementing a live chat solution for your business along with reporting from the software can be used by your marketing, sales, and customer support teams to better understand your customers’ journey across your business.
